il89's Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how il89 collects, uses, and protects your data.
Introduction & Scope
il89 ("we", "our", "platform") operates a safe and reliable online betting and casino platform for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, store, use, and protect your personal information when you use our website and services.
By using our website or creating an account, you are considered to have given your consent to the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our services.
What Information We Collect
2.1 Information You Provide Directly
When you create an account or use our services on our platform, you provide the following information yourself:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, Rocket, or Upay number)
- Identity verification documents (National ID card or passport)
- Records of communication with the support team
2.2 Automatically Collected Information
Some information is collected automatically while you browse our website:
- IP address and device information
- Browser type and operating system
- Time spent on site and pages visited
- Cookie and session data
- Betting and gaming activity logs
- Transaction history and dates
2.3 Information Received from Third Parties
In some cases we may also receive information from trusted third parties, such as transaction confirmations from payment processors (bKash, Nagad, Rocket, Upay), KYC confirmations from identity verification agencies, and risk assessment information from fraud prevention services. These third parties operate under strict confidentiality agreements.
Purpose of Using Information
il89 uses the information it collects only for the legitimate purposes listed below:
3.1 Providing Services
- Creating and managing accounts
- Processing financial transactions
- Distributing bonuses and rewards
- Providing customer support
- Resolving technical issues
3.2 Security & Compliance
- Preventing fraud and money laundering
- Age verification (confirming 21+)
- Ensuring responsible gaming
- Keeping accounts secure
- Meeting legal obligations
3.3 Service Improvement
- Analyzing user experience
- Planning new features
- Testing platform performance
- Identifying technical errors
3.4 Communication
- Sending important notices
- Transaction confirmation messages
- Issuing security alerts
- Informing users about service changes
Cookies & Tracking Technology
4.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. il89 uses the following types of cookies:
- Essential cookies: For managing login status and sessions — without these, the platform does not work properly.
- Functional cookies: To remember your preferences and language settings.
- Analytics cookies: To understand how well our site is performing — all data is anonymous.
- Security cookies: To prevent fraud and unauthorized access.
4.2 Cookie Controls
You can control cookies through your browser settings. Keep in mind that disabling essential cookies may turn off many platform features. By accessing the il89 site, you are giving your consent to our use of cookies.
Information Sharing & Disclosure
il89 never sells your personal information or shares it with third parties for advertising purposes. However, some information may be shared in the limited circumstances below:
5.1 Service Providers
Sharing information with certain trusted partner organizations is necessary to keep our services running, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology service providers. All of these organizations operate under strict confidentiality agreements and may only use information for specified purposes.
5.2 Legal Obligations
If il89 is legally required to disclose information as part of a request from a competent authority or a legal process, it may provide information in accordance with applicable law. Where possible, we will try to notify you in advance.
5.3 Corporate Changes
In the event of a business merger, acquisition, or sale of assets, your information may be transferred to the new operator. In such cases we will give you advance notice and the new authority will be bound to comply with the terms of this Policy.
Data Security Measures
6.1 Technical Security
- SSL/TLS encryption — on all data transfers
- Passwords stored in encrypted and hashed form
- Firewall and intrusion detection systems
- Regular security audits conducted
- Data backup and recovery plan
6.2 Administrative Security
- Data access restricted to authorized staff only
- Privacy training for staff
- Maintaining data access logs
- Rapid response plan for security breaches
- Security assessment of third-party partners
6.3 Steps Taken in the Event of a Data Breach
If a security breach occurs, il89 will act promptly. Affected users will be notified by email as quickly as possible. We will provide clear information about the nature of the breach, the potential impact, and the remedial steps taken and proposed.
Data Retention Period
il89 retains your information only for as long as it is necessary or legally required. The general policy is:
- Active accounts: All information is retained for as long as the account remains active.
- After account closure: Financial and identity-related records are retained for a specified period in compliance with legal obligations.
- Marketing data: Deleted immediately upon withdrawal of consent.
- Anonymized data: Anonymous information may be retained for a longer period for analytical purposes.
Once the required retention period has ended, information is securely deleted or anonymized.
Your Rights
As a user of il89, you have the following rights over your own personal information:
Right to Access
You can find out what information we hold about you and how it is being used.
Right to Rectification
You can request that incorrect or outdated information be corrected.
Right to Erasure
In certain circumstances you can request that your information be deleted — however, legal obligations may limit this right.
Right to Object to Processing
You can object to the processing of your information for specific purposes, including marketing communications.
Right to Data Portability
You can request a copy of your personal information in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances you can request a temporary restriction on the processing of your information.
Protection of Minors' Information
il89 strictly prohibits providing services to individuals under the age of 21. We never knowingly collect personal information from minors. Our registration process includes an age verification mechanism.
If a parent or guardian discovers that their child has provided information on our platform, please contact us. We will immediately delete that information and close the associated account.
Third-Party Services
We work with third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to supply games on our platform. These providers may have their own privacy policies. We are also integrated with bKash, Nagad, Rocket, and Upay platforms for payment processing.
il89 is not responsible for the privacy practices of these third-party services. You are advised to review their own policies.
Policy Changes
il89 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via your registered email. The updated policy will take effect from the date it is published.
Continued use of our services after each update will be considered as your consent to the new policy. You are advised to review this page regularly.
Contact & Complaints
If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us:
Our support team handles any privacy-related requests you have with professionalism. We are committed to understanding your concerns and providing appropriate solutions.